What’s your return policy?
Our main philosophy is help you CREATE a loved item and we do our best to fulfill it for you. This is the main reason behind why we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at email@example.com with photos of wrong/damaged
items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
us know at firstname.lastname@example.org within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a